Submit a Service Ticket

Report an issue an employer's HR team needs to resolve — a benefits administration problem, a login issue, or something that looks wrong once logged in. The Prepare Benefits team receives the ticket immediately and coordinates with HR.

Benefit Counselor submission Employee submission

Employee first name * Employee last name *

Employee callback number *

The number we call to follow up once HR responds.

Company email address *

Please use the employee's work email if they have one — it helps us route this to the right HR team automatically. A personal email is OK too.

Benefit Counselor name *

Who is assisting with this call.

Preferred response channel * Phone call Email Text message

How the employee wants to hear back from us.

Employer / organization name * Issue type * What's going on? *

Do not include Social Security numbers, dates of birth, or medical details — the employee's name and employer are enough to identify them.

Screenshot of the error (optional)

Up to 3 images, 5 MB each. A screenshot of the error message helps our team resolve the issue faster. Images stay inside Prepare Benefits.